VPN (Virtual Private Network) is software you run on your computer, mobile device or in a standard Web browser to connect securely and remotely to the campus network over the Internet. Because VPN gives your computer a Rockefeller University network IP address, you can access third-party resources, such as journals and databases, to which Rockefeller subscribes or has a site license. When using non-Rockefeller networks, including public WiFi, turning on VPN provides you with the university’s full network security safeguards as well as encryption of your internet traffic to protect your privacy.
To use VPN:
(See VPN FAQ and Known Issues)
Run full VPN on your Mac or PC computer to connect to the campus network.
Instructions (Mac/PC) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
Run full VPN on your mobile device
Instructions (iOS/Android) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
Portal Access - to internal Rockefeller Web sites only such as the campus online director
By logging into the Web VPN website, it will not provide full VPN access. Users will not be able to access internal campus resources unless users connect using the VPN client. If the only access needed is to internal websites or remotely connect to a Windows computer, users can utilize the Web Bookmarks or Terminal Services within the VPN Web portal.
Log in to the VPN Web site (http://vpn.rockefeller.edu) with your RUNet username and passphrase and then validate using Duo Security.
I get error 2738 when installing Pulse Secure on my Windows computer
Error 2738 may be due to an earlier install of MacAfee, Kaspersky, or AVG AV software. This is a known issue and can usually be remedied by temporarily disabling the AV software while you install Pulse Secure. If this does not resolve the problem, (or none of the AV software mentioned is currently installed) it is recommended to run the MacAfee removal tool (or the AVG/Kaspersky removal tool), reboot your computer, and then try the Pulse Secure install again. You can reenable the AV software once you have successfully installed the VPN client software.
The MacAfee removal tool can be found here: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
The AVG removal tool can be found here: http://www.avg.com/us-en/utilities - download the 32bit or 64bit version depending on your OS type.
The Kaspersky removal tool can be found here: http://support.kaspersky.com/common/service.aspx?el=1464#block1