VPN (Virtual Private Network) is software you run on your computer, mobile device or in a standard Web browser to connect securely and remotely to the campus network over the Internet. Because VPN gives your computer a Rockefeller University network IP address, you can access third-party resources, such as journals and databases, to which Rockefeller subscribes or has a site license. When using non-Rockefeller networks, including public WiFi, turning on VPN provides you with the university’s full network security safeguards as well as encryption of your internet traffic to protect your privacy.

To use VPN:

• New users will first need to request a Duo Security account.
• Current users with a new phone will need to request a Duo reactivation link from the Help Desk.
  
  

3 ways to connect to Rockefeller VPN services 

1. via Desktop/Laptop computer
2. via Mobile Device
3. via Web Browser

(See VPN FAQ and Known Issues)

Duo Security Two-Factor Authentication

• How to Request
  • Log into the RUNet Account Management website at http://runet.rockefeller.edu
  • Click Manage Your Account and then log in.
  • Click Request a Duo Account for use with VPN and follow the prompts.
  • You will receive an enrollment email from Duo Security within 24 hours.  
• How to use Duo on different devices and on landline phones
• Frequently Asked Questions (FAQ)

Download VPN Desktop/Laptop Client

Run full VPN on your Mac or PC  computer to connect to the campus network.

Instructions (Mac/PC) - The VPN software must be configured with the proper settings after installation.  Review the configuration instructions before installation.

• Windows Download
• Windows 64bit (Windows 8.x or later)
• Mac Download
• OS X 10.13.x and newer 
• Unix/Linux
  • Refer to the instructions on how to obtain and install VPN client
  • RedHat users: contact the IT Help Desk at x8940 for a Linux technician to assist with the compiling and installation of the VPN client.
  • Ubuntu Avanti Secure Access installer (formerly Pulse Secure)
  • CentOS Avanti Secure Access installer (formerly Pulse Secure)

Download VPN Mobile Client

Run full VPN on your mobile device

Instructions (iOS/Android) - The VPN software must be configured with the proper settings after installation.  Review the configuration instructions before installation.

• Apple iOS (iPhone / iPad)
  Download Ivanti Secure Access Client (formerly Pulse Secure) from the Apple App Store in iTunes or directly via the App Store
• Android
  Download Ivanti Secure Access Client (formerly Pulse Secure) directly from the Android Market Place from the device (users who are not running the minimum Android device requirements will not be able to locate the application in the Market Place).

Access VPN via Web Portal

Portal Access -  to internal Rockefeller Web sites only such as the campus online director

• Instructions for VPN Web Portal

By logging into the Web VPN website, it will not provide full VPN access.  Users will not be able to access internal campus resources unless users connect using the VPN client.  If the only access needed is to internal websites or remotely connect to a Windows computer, users can utilize the Web Bookmarks or Terminal Services within the VPN Web portal.

• Users who need full VPN connection, will need to use the full VPN desktop or mobile client.  Instructions and clients are available above.

Log in to the VPN Web site (http://vpn.rockefeller.edu) with your RUNet username and passphrase and then validate using Duo Security.

VPN FAQ and Known Issues

• Can I use Pulse Secure or the Remote Desktop Connection inside the VPN Web Portal using a browser on a Windows 10 Home S?
  No, VPN is not supported under this version of Windows operating system.
• I installed the VPN client but it's not working.
  The client must be configured with the proper settings after you install it. Please view the configuration instructions. If you continue to have difficulty, contact the Help Desk.
• After I connect to VPN using Pulse Secure software, I am redirected to the VPN Web client?
  Users who use an older version of the Pulse Secure software will need to download and install the current version of the Pulse Secure software.
• When I launch the Pulse Secure client, I see two connection profiles. Which do I use?
  You can use either profile to connect to Rockefeller VPN. Two profiles may appear if you installed the Pulse Secure client on your computer and also clicked the "start" button for Pulse Secure after logging in to the Web portal.  The start button downloads Pulse Secure and adds a connection profile when you install the client. To remove one of the profiles, select it and then click the "X" button to delete it.
• I can't install the VPN client on my computer. What should I do?
  Installation problems can occur for a number of reasons. Please contact the Help Desk for help troubleshooting the issue.

• I get error 2738 when installing Pulse Secure on my Windows computer
  Error 2738 may be due to an earlier install of MacAfee, Kaspersky, or AVG AV software. This is a known issue and can usually be remedied by temporarily disabling the AV software while you install Pulse Secure. If this does not resolve the problem,  (or none of the AV software mentioned is currently installed) it is recommended to run the MacAfee removal tool (or the AVG/Kaspersky removal tool), reboot your computer, and then try the Pulse Secure install again. You can reenable the AV software once you have successfully installed the VPN client software.

  The MacAfee removal tool can be found here: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

  The AVG removal tool can be found here: http://www.avg.com/us-en/utilities  - download the 32bit or 64bit version depending on your OS type.

  The Kaspersky removal tool can be found here: http://support.kaspersky.com/common/service.aspx?el=1464#block1