To use VPN, as of August 1, 2015, new users will first need to request a RSA Token. Users may either request the RSA Token by logging into their RUNet Account Management web site or contacting the IT Help Desk. Users must specify if they would like a hardware (keyfob) or a software (iOS/Android) token for VPN authentication.
VPN and ways to connect
VPN (Virtual Private Network) is software you run on your computer, mobile device or in a standard Web browser to connect securely to the campus network from over the Internet. Because VPN gives your computer a Rockefeller University network IP address, you can also access third party resources (such as journals and databases, for example) to which Rockefeller subscribes or has a site license.
Rockefeller VPN services offers three connection options.
Watch this video for an overview of how to use an RSA software token to log in to VPN.
Run full VPN on your Mac or PC computer to connect to the campus network.
Instructions (Mac/PC) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
Download VPN Mobile Client
Run full VPN on your mobile device
Instructions (iOS/Android/Windows Phone) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
Portal Access - to internal Rockefeller Web sites only such as the campus online director
By logging into the Web VPN website, it will not provide full VPN access. Users will not be able to access internal campus resources unless users connect using the VPN client. If the only access is needed is to internal websites or remotely connect to a Windows computer, users can utilize the Web Bookmarks or Terminal Services within the VPN Web portal.
I get error 2738 when installing Pulse Secure on my Windows computer
Error 2738 may be due to an earlier install of MacAfee, Kaspersky or AVG AV software. This is a known issue and can usually be remedied by temporarily disabling the AV software while you install Pulse Secure. If this does not resole the problem, (or none of the AV software mentioned is currently installed) it is recommended to run the MacAfee removal tool (or the AVG/Kaspersky removal tool), reboot your computer and then try the Pulse Secure install again. You can reenable the AV software once you have successfully installed the VPN client software.
The MacAfee removal tool can be found here: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
The AVG removal tool can be found here: http://www.avg.com/us-en/utilities - download the 32bit or 64bit version depending on your OS type.
The Kaspersky removal tool can be found here: http://support.kaspersky.com/common/service.aspx?el=1464#block1