Virtual Private Network (VPN)
To use VPN, as of August 1, 2015, new users will first need to request a RSA Token. Users may either request the RSA Token by logging into their RUNet Account Management web site or contacting the IT Help Desk. Users must specify if they would like a hardware (keyfob) or a software (iOS/Android) token for VPN authentication.
VPN and ways to connect
VPN (Virtual Private Network) is software you run on your computer, mobile device or in a standard Web browser to connect securely to the campus network from over the Internet. Because VPN gives your computer a Rockefeller University network IP address, you can also access third party resources (such as journals and databases, for example) to which Rockefeller subscribes or has a site license.
Rockefeller VPN services offers three connection options.
- How to Request
- RSA Token Initialization and Usage Guide
(for users who use a RSA hardware (keyfob) or Software (iOS/Android) token for authentication for VPN instead of their RUNet Account passphrase)
- Frequently Asked Questions (FAQ)
- RSA Tokens: 5 Things you should know (iNews)
Watch this video for an overview of how to use an RSA software token to log in to VPN.
Run full VPN on your Mac or PC computer to connect to the campus network.
Instructions (Mac/PC) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
- Windows Download
- Mac Download
- OS X 10.8.x - 10.12 only (Mountain Lion, Mavericks, Yosemite El Capitan, Sierra)
- Refer to the instructions on how to obtain and install VPN client
- RedHat users: contact the IT Help Desk at x8940 for a Linux technician to assist with the compiling and installation of the VPN client.
- Ubuntu Pulse Secure installer
- CentOS Pulse Secure Installer
Download VPN Mobile Client
Run full VPN on your mobile device
Instructions (iOS/Android/Windows Phone) - The VPN software must be configured with the proper settings after installation. Review the configuration instructions before installation.
- Apple iOS (iPhone / iPad / iPod Touch)
Download Pulse Secure Client from the Apple App Store in iTunes or directly via the App Store
Download Pulse Secure Client directly from the Android Market Place from the device (users who are not running the minimum Android device requirements will not be able to locate the application in the Market Place).
- Windows Phone
Download the Junos Pulse Client directly from the Windows App store from the device. Users will need to defer to the instructions on how to configure once the client is installed
Portal Access - to internal Rockefeller Web sites only such as the campus online director
- Instructions for VPN Web Portal
By logging into the Web VPN website, it will not provide full VPN access. Users will not be able to access internal campus resources unless users connect using the VPN client. If the only access is needed is to internal websites or remotely connect to a Windows computer, users can utilize the Web Bookmarks or Terminal Services within the VPN Web portal.
- Users who need full VPN connection, will need to use the full VPN desktop or mobile client. Instructions and clients are available above.
VPN FAQ and Known Issues
- I installed the VPN client but it's not working.
The client must be configured with the proper settings after you install it. Please view the configuration instructions. If you continue to have difficulty, contact the Help Desk.
- When I launch the Pulse Secure client, I see two connection profiles. Which do I use?
You can use either profile to connect to Rockefeller VPN. Two profiles may appear if you installed the Pulse Secure client on your computer and also clicked the "start" button for Pulse Secure after logging in to the Web portal. The start button downloads Pulse Secure and adds a connection profile when you install the client. To remove one of the profiles, select it and then click the "X" button to delete it.
- I can't install the VPN client on my computer. What should I do?
Installation problems can occur for a number of reasons. Please contact the Help Desk for help troubleshooting the issue.
I get error 2738 when installing Pulse Secure on my Windows computer
Error 2738 may be due to an earlier install of MacAfee, Kaspersky or AVG AV software. This is a known issue and can usually be remedied by temporarily disabling the AV software while you install Pulse Secure. If this does not resole the problem, (or none of the AV software mentioned is currently installed) it is recommended to run the MacAfee removal tool (or the AVG/Kaspersky removal tool), reboot your computer and then try the Pulse Secure install again. You can reenable the AV software once you have successfully installed the VPN client software.
The MacAfee removal tool can be found here: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
The AVG removal tool can be found here: http://www.avg.com/us-en/utilities - download the 32bit or 64bit version depending on your OS type.
The Kaspersky removal tool can be found here: http://support.kaspersky.com/common/service.aspx?el=1464#block1