Rockefeller University

To avoid accidentally locking your RUNet account due to failed passphrase attempts, follow these guidelines for all your e-mail clients before changing your RUNet account passphrase:

Before you change your passphrase:

  1. Close all your e-mail programs on all your computers
  2. If you access your e-mail on a smartphone/mobile device such as an iPhone, Android, iPad, etc, ensure that you have the device with you, if you do not, and you cannot have it turned off, do not change your passphrase now
  3. Users who connect and use RUWirelessSecure on their computers, including smartphone devices, users may need to delete their RUWirelessSecure profile/settings if not prompted for new passphrase after reconnecting.
  4. Box Drive users should log out of Box Drive:
    1. Mac: In order to log out of Box Drive, navigate to the search menu by clicking on the Box icon in your Menu Bar or using the following keyboard shortcut: Ctrl + Option + Cmd + Space. Click on the gear icon and select the Log Out option.
    2. WIndows: In order to log out of Box Drive, navigate to the search menu by clicking on the Box icon in your System Tray or using the following keyboard shortcut: Ctrl + Alt + Shift + B. Click on the gear icon and select the Log Out option
  5. Users who do not log into the ROCKEFELLERNT domain, will need to disconnect any manually mapped Central File Store (CFS) drives. If you are unsure if your computer logs into the university's domain, click here. 

    To manually disconnect a CFS mapped drive:

    • Windows 10
      • Click Start > File Explorer
      • Right-click the icon for the mapped drive you are disconnecting
      • Click Disconnect
    • Windows 8.x
      • Open Computer by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search)
      • Enter Computer in the search box then clicking This PC.
      • Right-click the icon for the mapped drive you are disconnecting
      • Click Disconnect
    • Windows Vista / Windows 7
      • Click Start, and then click Computer
      • Right-click the icon for the mapped drive you are disconnecting
      • Click Disconnect
    • Mac OSX
      • Or drag the mounted share folder onto the Trash bin on the dock
        or
      • Click Finder (located at the left of the dock)
      • Under the Shared section located to the left of the dialog box, click the network drive you wish to disconnect
      • Click File and click Eject

After you have changed your passphrase:

  1. Wait 10-15 minutes for non-email (Office365) applications.
  2. For Office365 e-mail/applications: Please wait to use your new passphrase to authenticate to any O365 application, including email, until the application prompts you for your credentials (RUNet login and passphrase). It may take up to 75 minutes for the passphrase change to take effect.  
  3. Users who have their e-mail configured as an IMAP profile, must also update the passphrase for the Outgoing (SMTP) server. 
  4. Users who log into the ROCKEFELLERNT domain will need to reboot their computers and use the new passphrase to log in
  5. Users who need to reconnect their computers/devices back to RUWirelessSecure, click here for instructions. (RU VPN is required to access this page)
  6. Users who logged out of Box Drive, will need to relog back in.  Users can restart their computers or if a restart is not required, follow these manual steps:
    1. Mac: Open the Box app (Applications folder) and click Use Single Sign On (SSO).  Enter your Rockefeller email address using username@rockefeller.edu format and click Log In.  When prompted, enter your RUNet username, passphrase and check the agreement box and click Login
    2. Windows: Open the Box app (Under C: > Program Files > Box folder) and click Use Single Sign On (SSO).  Enter your Rockefeller email address using username@rockefeller.edu format and click Log In.  When prompted, enter your RUNet username, passphrase and check the agreement box and click Login
  7. Users who disconnected their CFS drives will need to remap the drives. Click here for instructions. (RU VPN is required to access this page)
  8. Open your e-mail client and enter new passphrase when prompted. Some e-mail clients may continue to use the old password/passphrase. Users who are not prompted for their new passphrase and are unable to access new e-mail, contact the Help Desk at x8940.
  9. Windows users may need to delete a saved password in the Credential Manager if new password is not working.

    1. Tip: If you are prompted often to enter your credentials in Outlook, it may be because an old password is saved in the Windows Credential Manager. Follow the steps below and click Remove from Vault next to any Outlook credentials.

      Windows 8 and 10

      1. Log on to the computer as the user whose stored credentials you want to change.
      2. Open Control Panel > User Accounts > Credential Manager
      3. Under Manage your Credentials:
        • Select Windows Credentials to manage windows-based credentials, such as webfolders.
        • Select Web Credentials to manage saved website passwords, such as outlook.com/mcgill.ca (OWA).
      4. Click the credential that you want to update, and then click Edit to update the password.

        Windows 8 Credential Manager

      Windows 7

      1. Log on to the computer as the user whose stored credentials you want to change.
      2. Click Start > Control Panel.
      3. In Control Panel, click User Accounts (or User Accounts and Family Safety > User Accounts).
      4. On the left side, select Manage your Credentials. Any saved credentials will appear here.
      5. In the Manage your Credentials dialog box, click the credential that you want, and then click Edit to update the password.

Smartphone / Mobile Devices

To update the passphrase on your smartphone/mobile device:

Windows Domain - ROCKEFELLERNT

Users who log into the Windows Domain, ROCKEFELLERNT, need to use your RUNet username and passphrase. Users who log into their local computer, need to use the same computer password as before. If you are unsure if you log into the domain or not, see below:

If your computer logs into the domian, the ROCKEFELLERNT name will be listed as the Log on to: computer.

Windows 10 Domain
windows 7 domain
 Windows 8 Domain Login
Windows 10
Windows 8.1
  Windows 7

If ROCKEFELLERNT is not listed as the computer to log into, you are not logging into the Windows Domain.

 

To avoid accidentally locking your RUNet account due to failed passphrase attempts, follow these guidelines for all your e-mail clients before changing your RUNet account passphrase:Before you cha